What is Social Accountability?

Social Accountability is a process by which ordinary citizens – who are the users of basic public services – voice their needs and demands and create opportunities to hold policy makers and service providers accountable for their performance. The process aims to improve the quality of and access to public basic services.

How does it work?

The Social Accountability process knows five steps: 1) access to information, 2) assessment of services using Social Accountability Tools  3) interface meetings, 4) Joint Action Plan implementation, 5) and monitoring.

Why is Social Accountability important?

Social Accountability is important as it support service users and service providers to interact together and to improve basic servicesthrough constructive dialogues and better use of government and local resources.

Who is involved?

All citizens are involved in Social Accountability through 49 Ethiopian NGO’s(Social Accountability Implementing Partners – SAIPs) who received grants from a $23 million Multi Donor Trust Fund. These SAIPs also work with local organizations to ensure grass root level activities. Together they will make sure that vulnerable groups such as the elderly, people living with HIV, women, and people with disabilities are especially targeted during the Social Accountability process.

Where do we work?

The 49 SAIP’s and their partner organizations are actively involved in over 232woredas in every region of Ethiopia.

Which donors are involved?

The World Bank facilitates the Multi Donor Trust Fund on behalf of the Federal Government of Ethiopia. The donors are Irish Aid, Germany-KFW, DFID (Department of International Development), and the European Union.

When are the projects running?

Social Accountability projects started in 2013 and will continue till end September 2015. This is the second phase of Social Accountability in Ethiopia; a successful pilot project was completed in 2006; a next phase is already under consideration.

Where can I find more information?

Next to exploring this website, you can subscribe to our newsletter or follow us on social media. We have a Facebook page with 4200 likes and counting, and we are on Twitter. We have a YouTube channel with 70 short clips from stakeholders all over Ethiopia, and more in the making. Our pictures are on Flicker.