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SA Experiences from Ethiopia and Abroad

doc_alt Citizen Service Centres: Enhancing access improving service delivery and reducing corruption Document states the role of citizen service centres, the benefits and the challenges of running these centers. It also provides the experience of other countries

doc_alt Demand-side Governance, Approaches in Project: How, when and why Document offers a process-oriented guide to strengthening demand-side governance approach in World Bank supported projects

doc_alt Social Accountability Factsheet Snapshot on what Social Accountability is and how it feeds into the ESAP2 programme in Ethiopia