Social accountability was successfully introduced as a concept in Ethiopia in 2006 through a pilot program. The Ethiopia Social Accountability Program 2 has a countrywide scope and articulates the needs and concerns of citizens regarding their access to education, health, water and sanitation, agriculture and rural roads.

Working through civil society organisations, the program opens up channels of communication between citizens and the responsible government bodies and public service providers.

Within this project, ESAP2 aims to strengthen the use of social accountability tools, approaches and mechanisms by citizens and citizens’ groups, civil society organizations, local government officials and service providers as a means to make basic service delivery more equitable, effective, efficient, responsive and accountable.